Legal · Transparency
Privacy Policy
At IMPORTS BY WILPHIL, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
This Privacy Policy applies to all users of the IMPORTS BY WILPHIL website (importsbywilphil.co.ke) and anyone who contacts us in relation to our vehicle importation services. By using our website, you acknowledge that you have read and understood this policy.
1. Information We Collect
When you interact with our website or contact us regarding our services, we may collect the following types of information:
**Personal Information:**
- Full name
- Email address
- Phone number
- Postal or physical address (where provided)
- Vehicle preferences, budget range, and importation requirements submitted via our inquiry forms
**Technical Information:**
- IP address and browser type
- Pages visited and time spent on the site
- Referring URLs and device information
- Cookies and similar tracking technologies (see Section 6 below)
We collect this information only when you voluntarily provide it to us, or when it is automatically generated as a result of your use of our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- **Service Delivery:** To respond to your inquiries, process vehicle sourcing requests, and communicate updates regarding your importation order.
- Communication: To send confirmations, quotes, shipping updates, and other service-related correspondence via email, phone, or WhatsApp.
- Improvement: To understand how visitors use our website and improve our content, user experience, and services.
- Legal Compliance: To meet our obligations under applicable Kenyan law, including data protection requirements under the Data Protection Act, 2019.
- Marketing (with consent): With your express consent, to send information about new arrivals, promotions, or services we believe may interest you. You may opt out at any time.
We will never use your personal information in a manner inconsistent with the purposes for which it was provided.
4. Data Security
We take the security of your personal data seriously and implement reasonable technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction.
These measures include:
- Secure HTTPS connections across all web pages
- Restricted access to personal data on a need-to-know basis
- Regular review of data collection and storage practices
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law.
Specifically:
- Inquiry data is retained for 12 months from the date of last correspondence, after which it is deleted unless a transaction has commenced.
- Client transaction records are retained for a minimum of 7 years in compliance with Kenyan tax and commercial law.
- Analytics data is anonymised and may be retained indefinitely for statistical purposes.
Once your data is no longer required, we will securely delete or anonymise it.
7. Your Rights
Under the Kenya Data Protection Act, 2019, you have the following rights regarding your personal data:
- **Right of Access:** You may request a copy of the personal information we hold about you.
- Right to Rectification: If any information we hold is inaccurate or incomplete, you may request that we correct it.
- Right to Deletion: You may request that we delete your personal information, subject to our legal obligations.
- Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the details in Section 9. We will respond to your request within 30 days.
8. Third-Party Links
Our website may contain links to third-party websites such as social media platforms (Instagram, TikTok), maps services, or payment portals. This Privacy Policy applies solely to our website.
We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.
9. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please reach out to us:
IMPORTS BY WILPHIL The Attrium, Chaka Road, Nairobi, Kenya
📞 +254 724 577 131 ✉️ info@importsbywilphil.co.ke
We are committed to resolving any concerns you may have in a timely and transparent manner.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.